At SHENZHEN EXENCELL NEW ENERGY TECHNOLOGY CO., LTD. (hereinafter referred to as "Exencell"), we are committed to protecting the privacy of our users and customers. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, contact us through email or phone, or interact with our products and services. By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or provide us with any personal information.

1. Collection of Personal Information

We may collect personal information from you when you voluntarily provide it to us, such as when you register for an account, place an order, subscribe to our newsletter, contact us through email or phone, or participate in surveys or promotions. The types of personal information we may collect include your name, email address, phone number, mailing address, billing information, and any other information you choose to provide to us.

2. Use of Personal Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders and requests.
  • To communicate with you about your orders, account status, and other important updates.
  • To personalize your experience on our website and improve our products and services.
  • To analyze user behavior and preferences to better understand our customers and improve our marketing efforts.
  • To comply with legal obligations, enforce our terms of service, and protect our rights, interests, and safety.

3. Disclosure of Personal Information

We may share your personal information with third parties for the following purposes:

  • To fulfill your orders and requests.
  • To provide customer support and assistance.
  • To analyze user behavior and preferences for research and development purposes.
  • To comply with legal obligations and protect our rights, interests, and safety.

We may also disclose your personal information if required to do so by law or in response to a valid legal request, such as a search warrant, subpoena, or court order.

4. Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures can guarantee complete security, and we cannot guarantee that your personal information will remain secure under all circumstances. Therefore, please be aware that when you share personal information online there is a risk that it could be collected by a third party without our knowledge or consent.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request that we delete your personal information at any time by contacting us using the contact details provided below. Please note that some information may be retained for recordkeeping purposes or to comply with legal requirements.

6. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your user experience and analyze traffic patterns. A cookie is a small text file that is stored on your device when you visit a website. We use both session cookies and persistent cookies to help us understand how you interact with our website and improve your experience. You can disable cookies in your browser settings at any time, but some features of our website may not work properly if you do so.

7. Links to Third Party Websites

Our website may contain links to third party websites that are not under our control. We are not responsible for the content or privacy practices of these websites, and we encourage you to review their privacy policies before providing them with personal information.

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time without prior notice. Your continued use of our website after changes have been made indicates your acceptance of the revised policy. If you do not agree with any changes made to this Privacy Policy, please discontinue using our website immediately.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the collection, use, or disclosure of your personal information by Exencell, please contact us at:

Phone: +86 755 86171818

Email: contact@exencell.com